In Business Since 1998
(805) 643-0027
AMEX, MASTER CARD, VISA
Voted Best Nail Salon In Town By The Ventura County Reporter Enjoy A Spa Pedicure & Manicure For $32.00
Special Occasion Designs,Silk Wrap & Gel,Regular Pedicures & Spa Pedicures,Manicures,Free French Manicure With Full Set,Color Tips,Art Tips,Acrylic Nails
*Reasonable Prices*Free French Manicure with Full SetHours of Operation:Open Monday Through Saturday. No Appointment Necessary
Review it at YellowPages.com
Posted by custsvcreview on 9/4/2009
I completely agree with CRM93001. Everything CRM93001 says is true. Ann and Johnny USE to take such good care of their customers. There was even a time when they moved their business quite often, and I would always drive the "extra mile" for them. It is when they didn't go the "extra mile" for me anymore that I decided my loyalty was not being appreciated or returned. Their excellent customer service declined around 2005 or 2006. It was shortly after they received the Ventura award for being nominated the best. One would think that you would take steps to retain that title. Ya think? I had been going to Pro Nails for quite some time and always had the same services provided. One day, they charged me about $2.00 more. I asked about the increase and they said, oh, our prices just went up. That's fine, but advise me BEFORE you provide the services. I may have declined that day. They don't know how much "extra" I have to spend. I also gave them the benefit of the doubt when my nails were than professional more than once. Yes, everyone has a bad day, but acknowlede that when brought to your attention. But, they never did. Instead, an attitude that was totally unjustified. The cards that they use to punch? Oh yes! Again, CRM is correct. They would NEVER, and I mean NEVER remind you to punch your card. When asked if they would punch it twice next time, they really were annoyed. Most of their customers did come from referrals. If you were a long time customer and a new one walked in, the services you were having done were done quickly and unprofessionally. I must add that I was a VERY good tipper. I left Pro Nails for about 2 years. When I decided to give it another try, I called to make an appt. I was appalled when I called and there was no acknowledgment from Ann that she even knew who the hell I was. I expected a little more excitement from an owner that a returning customer was calling. I could go on but it truly saddens me too much. When you must find another place to have your nails and toes done after patronizing a salon for so long, it's kind of a bitter/sweet situation. You feel so used, yet, still want the best for them. Ann and Johnny, as much as this review may be hurtful to you, I guarantee it hurts your loyal and dedicated customers much more to have to leave you for many reasons not even mentioned. What happened to the terrific owners? I'm so sad. My sincere best wishes for your success -
Posted by CRM93001 on 9/1/2008
Not only did I go to Pro Nails, I use to recommend their place all of the time. The owners were always very nice and they never failed to give me excellent service. It started about two years ago (2006) when I felt as though my business was being taken for granted and no longer appreciated. Their services (mainly nails and pedicures) seemed to be on a decline. I didn't think much about it the first time my nails were not done in the usual "professional" manner. After all, everyone has a bad day. But, after the second and third visit I decided to politely ask if they could clean around/touch up the nails like the use to. My request (which shouldn't have had to be asked anyways) was obviously a bother for them. Pro Nails always had punch cards and when the card was filled (10 boxes stamped), you would receive $10 or $15 off the next visit - I don't remember. That's great if you remember to ask them to stamp it. If you don't, they will not remind you either. If you ask to have it stamped twice on your next visit - to make up for the visit before - they may or may not stamp your card. If they do, they don't take to kindly to giving what is, by all accounts, due to the customer. The primary reason I stayed with them so long was because of their outstanding and friendly service. I was sad to have to find another nail salon to do business with. Maybe if you are a FIRST TIME CUSTOMER the service and attention to detail may very well be an excellent experience for you. For me though - I have no intentions of returning to Pro Nails. However, I do wish them well.
